Return & Satisfaction Policy

At Trail & Trust, we don't just want you to be happy with your purchase—we want you to genuinely love it.

Because every product is handcrafted in small batches, each candle, wax melt, and room + linen spray is made with care and attention to detail. If something isn't right, we hope you'll reach out before requesting a return or refund.

Whether your order arrived damaged, there was an issue with shipping, or you simply discovered that the fragrance you selected wasn't quite what you expected, we'd love the opportunity to make it right.

Our goal is for every customer to be completely satisfied, and we'll do our best to find a solution that leaves you feeling confident about shopping with Trail & Trust again.

Returns

We accept returns within 30 days of delivery for unused, unopened products in their original packaging.

To be eligible for a return:

• Products must be unused and in their original condition.

• Candles must be unburned.

• Wax melts must be unopened.

• Room + Linen Sprays must be unused.

• Proof of purchase is required.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.

If Your Fragrance Isn't the Right Fit

Fragrance is personal, and sometimes a scent simply isn't what you expected.

If that's the case, please contact us. While we cannot accept returns of used home fragrance products for safety reasons, we genuinely want you to enjoy your Trail & Trust experience. We'll work with you to find a fair solution whenever possible.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number along with photos of the product and packaging. We'll make it right as quickly as possible through a replacement, store credit, or refund, depending on the situation.

Refunds

Once an eligible return is received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Questions?

If you have any concerns about your order, please don't hesitate to contact us. We believe great customer service doesn't end after checkout, and we're always happy to help.

Thank you for supporting Trail & Trust.

Where every trail leads home.